We ate at the dinner buffet twice because of a free offer. Casino/Property: It looked like a decent property with multiple dining selections. They never mention your special request when checking in particularly if it is unavailable and I've never received the room I've requested until you bring it to their attention. Do I think these hotels pay attention to your comments.

I always ask for the very last room at the end of the hallway. Front desk: The one thing that really annoys me about this hotel and other online reservation systems is the section for special requests. Had great room service every day, but that said I do leave a $5 tip and thank you note daily. Wish there was a walk in shower and a small sofa. Love the liquid soap dispenser for the sink. Get a grip, River City, practice what you preach and literally clean up your casino and provide beverage service for your customers. I never saw one waitress roaming anywhere.

As far as the rest of the notices on River City's Web Site concerning the reopening, they mentioned that, while the self service beverage stations would not be operable, there would be waitresses roaming the casino with beverages to serve. The workers attending to the bathrooms obviously have never used toilet paper on a roll because they always install a new roll with the end to pull on facing the wall - making it just about impossible to use the toilet paper. The bathrooms/rest rooms at that casino have always been a filthy mess with papers discarded all over the floor and sinks with hair and debris in them. While there I did not see even one worker doing any form of disinfecting or cleaning of the slot machines or any of the furniture/tables or BATHROOMS.

Nothing could be further from the truth!!! I visited River City Casino yesterday, June 21, 2020, and spent approximately 3 1/2 hours there. Prior to River City Casino reopening after closure for the pandemic, the casino had posted numerous statements of the efforts they were making to assure a safe and sanitized environment for their customers.

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